[For customers outside of Japan] About Engraving Orders

This page is a guide for customers outside of Japan who are considering ordering engraving on metal products.

If you are considering placing an order, please read the contents of this page thoroughly to the end.

Order Schedule

Pattern 1: Engrave on the product you own

Pattern 2: IMULTA purchases the item on your behalf

We can purchase the item to be engraved on your behalf, but only if it is a new product available in Japan.

Engraving Order Fees

Fees vary depending on various order conditions and the condition of the product you wish to have engraved, so please inquire first.

Furthermore, the pricing structure remains the same even for prototype production requests, such as asking us to try engraving a product to see if it’s possible.

Fees

Engraving Labor Fee	This varies depending on various conditions such as the product to be engraved, metal, area, design, and quantity, as well as the condition of the item and your desired specifications. In some situations, additional charges may apply. Even simple patterns may require advanced techniques, or special tools and fixtures may need to be prepared for your specific item. Engraving on high-hardness metals such as stainless steel or on metal products with special shapes may take longer.
Design / Engraving Planning Fee	This fee applies even if the engraving design is already decided, as it is necessary to confirm and consider not only “what pattern to engrave where” but also “how to engrave it.” This fee will vary depending on various factors such as the type of product to be engraved, the metal used, the area, the design, the number of items, and the condition of the item and your specific requests.
Fixture Production Fee	Special tools may need to be prepared for engraving or securing your item. Whether this is necessary and the cost will vary greatly depending on your requests and the size and shape of your item.
Product Purchase Fee	If we purchase the item to be engraved on your behalf, the cost of the product will be separate from the engraving labor fee and other charges. Products that can be purchased on your behalf are limited to new products available in Japan.
Material Fee	If the order involves molding, the material fee will be separate from the engraving labor fee and other charges. This varies depending on various conditions such as metal, design, size, quantity, and material price.
Rush fee	This fee will always be charged if you wish for delivery sooner than the shortest delivery time of 1 month. It will be 1000% or more of the regular fee, and will vary depending on the number of days until delivery, the product to be engraved, metal, area, design, quantity, and other conditions, as well as the condition of your item and your desired specifications. *Regular fee: Estimated amount of Engraving Labor Fee + Design / Engraving Planning Fee + Fixture Production Fee + Product Purchase Fee+ Material Fee
Shipping Fee	After engraving is completed, items will be shipped via international mail or international courier service.
Taxes	When shipping engraved products, customs duties and consumption taxes may be required upon receipt. The specific amount at the time of receipt is determined by the customs authorities of each country based on conditions such as the country or region and the contents. Please confirm this yourself.

Shipping

The customer will be responsible for the shipping costs for sending the requested item to us and returning it after engraving (or after receiving the estimate).

We will determine the shipping method based on factors such as size, weight, and region.

International Mail	We will ship via Japan Post international mail service.
International Courier Service	We will ship via Yamato Transport’s international courier service.

Payment Methods

PayPal

Payment will be made to the PayPal account specified by us. Shipping will be arranged upon confirmation of payment completion.

Information on Engravable Metals

Engravable Materials

Materials with Engraving Experience

Platinum Gold Silver Brass Copper Various types of stainless steel Titanium Damascus steel Nickel Aluminum Nickel silver High-hardness steels (e.g., knife blades, clipper blades)

Materials That May Not Be Engravable

To date, there have been no metals that we couldn’t engrave among the orders we’ve received. Please feel free to contact us.

Some Alloys	While we have been able to engrave all stainless steel to date, the hardness and durability can vary depending on the alloy ratio and properties, so there is a possibility that some may not be engravable.
Items with Protective Plating	Products with plating for protective purposes, such as chrome plating, are highly likely to be difficult or inadvisable to engrave. Plating may peel off during the engraving process. Please consider your order taking into account the possibility of damage and rapid deterioration of the product after engraving.
Materials Without Previous IMULTA Experience	For new metal materials or metals without prior engraving experience, our answer will be “may not be engravable” as a trial. There are many diverse metals today, so please understand that metals without prior engraving experience may not be engravable.
Antique Metal Products	Metal products that have been manufactured many years ago may be susceptible to damage due to insufficient strength or uneven strength caused by casting defects. Especially for brass items from eras when alloy technology was immature (particularly casting defects in cast products), the risk of damage is higher. Therefore, even if a provisional quote is provided, we may determine that engraving is not possible after inspecting the item during the final quote stage and decline the order. If the item you wish to have engraved is an antique or old metal product, please let us know when you contact us.

Non-engravable Items

Items falling under prohibited goods	We cannot engrave items that are prohibited worldwide, or that are prohibited in the client’s country or Japan.
Designs protected by copyright, portrait rights, and trademark rights	We will decline requests from anyone other than the copyright holder, their affiliated companies, or related parties. The same applies if the original drawing or image is a derivative work.
Items or designs that could lead to counterfeiting	We will decline requests that are deemed to lead to counterfeiting or misrepresentation, such as company names, logos of other brands, or suggestive patterns.
Stone setting only	We do not accept requests for stone setting only.

Notes

Confirmation of Prohibited Goods

We cannot accept engraving requests for items that are prohibited worldwide, or that are prohibited in the client’s country or Japan.

Please ensure in advance that your item is not considered a prohibited good in Japan or your own country.

If a prohibited item is sent, we will refuse to accept it and decline your request.

Decision on whether proxy purchase is permissible

Items that can be purchased on your behalf by us are limited to new products available in Japan.

The eligibility for purchase on your behalf varies depending on the product, timing, and manufacturer’s stock status, so it needs to be confirmed each time, even for the same product.

If you wish for us to purchase an item on your behalf, please state so in your inquiry.

Shipping Engraving Products

Please do not send items bought on flea market apps or auction sites directly to IMULTA.

With the widespread use of these services and sites, there has been a sharp increase in fraudulent activities, such as sending intentionally damaged products and demanding compensation.

To prevent trouble, we refuse direct shipments of such products.

Engraving on items used in watery environments (e.g., fishing gear)

Since plating or painted surfaces are engraved, the internal material will be exposed, which may lead to corrosion after engraving.

Please inquire about engraving on items used in or near water, understanding the possibility of corrosion.

Delivery Time

Since one craftsman engraves each item by hand in the order they are received, delivery times can vary significantly depending on the order status and the content of your request.

If you have a desired delivery date, please inquire and order with ample time.

Quote

Please refer to “Regarding Inquiries” below for the items required for a quote.

After reviewing the inquiry, we will send a provisional quote via email.

Since the condition of the item also affects the work, the amount may change between the provisional quote and the final quote, or we may decline the order by deeming engraving impossible at the final quote stage, even if a provisional quote was provided.

Furthermore, if conditions, requests, or designs are changed from the provided quote, a re-quote will be necessary even after the final quote or order placement.

Please note that if you decide not to place an order after receiving the final quote, you will be responsible for the return shipping costs.

Payment Deadline

The payment deadline is within 7 days from the transfer account information (invoice).

For upfront payments or partial upfront payments, work will commence after confirmation of the upfront payment.

For post-payments or partial upfront payments, shipping will commence after confirmation of full payment.

Please make your payment within the deadline to ensure smooth start of work or shipping.

Regarding the publication of achievements

Engraving orders we receive are generally published as part of our work portfolio on the IMULTA website and other platforms.

If you do not wish for your work to be published, please let us know.

Even if we receive permission to publish, we will not publish if we determine that there is a risk of identifying an individual through their authentication number or personal name.

Regarding Inquiries

Please provide the following information to the best of your knowledge:

Due to working with fire, chemicals, or intricate engraving, we are often unable to answer the phone, so please refrain from making telephone inquiries or contact us by phone for emergencies only.

Please feel free to contact us

FAQ

We have compiled answers to frequently asked questions regarding custom engraving orders.

Can you engrave any pattern at the lowest price?

We cannot engrave any pattern for the same amount of money.

Prices vary depending on various conditions such as the engraved product, metal, area, design, number of pieces, etc., and your request.

Additionally, there may be cases where even seemingly simple patterns require advanced techniques, cases where it is necessary to prepare special tools to match the requested item, or additional fees may be incurred depending on the condition of the engraved product.

What kind of things can you engrave?

In addition to silver and brass, we also handle a wide range of materials such as stainless steel.

For more information, please check the “Information on Engravable Metals” section.

Can I see previous cases?

You can see them on the gallery page and in our collection of custom order examples.

Where can I request a quote?

Please contact us using the provisional estimate request form.

What should I tell you when requesting a quote?

It doesn’t matter what you understand, so please fill in the following information and we will be able to talk to you relatively smoothly.

• What you want to engrave, and where you want to engrave it (*Required)
• Size of the item/area you want to engrave (*required)
• Material of the item/area you want to engrave(*Required)
• Quantity of items/areas you want to engrave(*Required)
• Your budget(*Required)
• Image of the design you want, if you have
• Any other questions or requests, if you have

We may also receive an image or URL of something you would like to engrave or something similar to your desired image.

Please note that if you change the conditions, wishes, or design of the quotation that has already been submitted, we will re-estimate the quotation even after the final quotation or order has been placed.

Why do we estimate twice, a preliminary estimate and a final estimate?

The provisional estimate is calculated based on the details of your inquiry, so it is an approximate amount calculated before we directly check the requested item.

It is not uncommon for the contents of your inquiry to differ from the actual condition of the requested item.

• Conditions such as material and size were different
• Due to the structure, it is not possible to engrave in the desired location
• It was plated
• It was harder material than expected

Several such cases have occurred in the past.

It is difficult for the customer to judge these points and the condition of the requested item by themselves, and it is extremely difficult for us to calculate the exact amount without seeing the actual requested item.

For this reason, we provide two estimates: a provisional estimate calculated based on the details of your inquiry, and a final estimate calculated after actually inspecting the requested item and understanding its condition.

How many days does it take from ordering to shipping?

The shortest delivery time is one month, but since a single craftsman engraves each item by hand in the order in which they are received, the delivery time can vary greatly depending on the order status and the content of the request.

Please make inquiries and requests well in advance of your desired delivery date.

Please note that if the desired delivery time is shorter than one month, a rush fee will be charged.

What payment methods are available?

Payment will be made via PayPal.

What shipping methods are available?

We will send your order via Japan Post’s international mail service or Yamato Transport’s international courier service.

The shipping method will be determined by us based on the size, weight, region, etc.

Can you provide maintenance after ordering?

We offer this service for a fee.

However, please note that depending on the condition, maintenance, repair, or re-engraving may not be possible.

First of all, please consult us from the inquiry page.

Is additional engraving after ordering included in maintenance?

It is not included.

We will provide you with a new estimate, so please first contact us using the preliminary estimate request form.

I don’t understand Japanese, but can I still order?

You can contact us in languages other than Japanese.

Please feel free to contact us first using the provisional estimate request form.

We will reply in English or Japanese. (We use automatic translation for English.)

I have not received a preliminary estimate even though I requested it using the form.

Please check if it is as follows.

• There is an error in the email address you entered
• Sorted as spam or deleted
• Our email address (domain is @choukinyorozu.com) is set so that it cannot be received (e.g., you are not able to receive emails from your PC, you have specified a domain for receiving emails, etc.)

If there is no problem with the reception settings, the email address is correct, or the email is not sorted into a different folder than usual, there is a possibility that there is an email error or the inquiry was incomplete.

If you have not received a provisional quote within a week of requesting it, please check your reception settings and request again using the form, or contact us via SNS account (X or Instagram) with the date and time of your inquiry, your name, and the content of your inquiry.

Please feel free to contact us